Shipping & Returns Policy
Overview
Customer satisfaction is very important to us. Due to the exclusive nature of our luxury bags, all sales are considered final. In limited circumstances, a return may be approved depending on the reason submitted. If you experience an issue with your order, please contact us via email and we will make every reasonable effort to assist you.
Our return policy is valid for 7 days from the date of delivery.
To qualify for a return, items must be unused, in the same condition as received, and in their original packaging.
A receipt or proof of purchase is required to complete any return request.
Refunds
Once your return is received and inspected, you will be notified via email confirming receipt of the item. You will also be informed whether your refund request has been approved or denied.
If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within a certain number of days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund yet, please take the following steps:
Recheck your bank account.
Contact your credit card company, as processing times may vary.
Contact your bank, as refunds often require additional processing time.
If you have completed all of the above and still have not received your refund, please contact us at product@blsdluxe.com.
Sale Items
Only items purchased at full price are eligible for refunds. Shipping costs and other taxed fees are non-refundable.
Exchanges
We only replace items that are defective or damaged. If you need to exchange an item for the same product, please contact us at product@blsdluxe.com.
Shipping Returns
To initiate a return, please email us at product@blsdluxe.com for instructions.
Customers are responsible for all return shipping costs. Shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted from the refund amount.
Delivery times for exchanged items may vary depending on your location.
For higher-value returns, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For any questions regarding shipping, returns, or refunds, please contact us at product@blsdluxe.com.